Seasonal Fulfillment Specialist

Who we are

Clayton & Crume is a leather goods and lifestyle brand based in Louisville, KY. Founded in a college dorm room in 2012, our company has been built upon the values of hard work, quality goods and honest treatment of customers. We pride ourselves in our team-fueled mission to become a nationwide brand that is synonymous with what is tested and lasting.

We founded C&C on a simple idea. Like grandpa’s luggage and dad’s time-tested belt, we believe all leather goods should last a lifetime. Having been raised in a world where “genuine leather” goods have failed us countless times, the elegant qualities of a truly high-quality, full-grain leather product captivated us from the get-go.

We show up to work with an agenda of serving our customers well and making products that will live to tell the story of those who invest in them. We believe that the finest handcrafted goods can only come from the highest quality materials, so we source our leather from the oldest and most trusted tanneries in America. This begins the process that ultimately guarantees a lifetime of satisfaction in each and every one of our products.

Summary/Objective

The Fulfillment Specialist is responsible for managing all aspects of customizing, shipping, and handling processes for our online orders. This role involves picking, assembling, packing, and shipping products while maintaining a high standard of quality and efficiency. The position requires working with machinery that can reach temperatures up to 500℉ to personalize products for each order. Adherence to standard work methods and the practice of safe work habits are essential to ensure both efficiency and safety in production.

Where you’ll fit in

At Clayton & Crume, our mission is to create enduring products and foster meaningful relationships through our craftsmanship. As a member of our Fulfillment Team, you play a crucial role in upholding this mission. We seek individuals with meticulous attention to detail, strong teamwork skills, and a passion for delivering outstanding service to our customers and clients. The Fulfillment Team is responsible for ensuring that every product we ship is on time, accurate, and of the highest quality. During peak seasons, such as the gifting period, we need additional support to ensure that all orders are fulfilled efficiently and effectively.

What you’ll be responsible for 

• Perform role as directed by the Fulfillment Manager and follow the standard operating procedures of each station on the fulfillment line. 
• Hit expected daily goals of production volume as communicated at the beginning of each shift.
• Attention to detail with products and monogramming procedures, maintaining our process and workflow.
• Communicate with team members and team lead to ask questions if necessary, address issues, and work together to achieve goals. 

• Read packing slips accurately to determine monogram and product requests.
• Find product, perform a QC check, stamp product using the Kwikprint machine.
• Process orders down the line neatly & efficiently.
• Pack orders into correct packaging & ensure good presentation for the customer.
• Ship packages using scanner gun and shipstation software, then stack them on the pallet. 
• Notify supervisor of any mechanical or material issues.
• Maintain a clean and safe work area.

Job Details

• The position is full time, Monday through Friday with potential for mandatory overtime and extra shifts. 
• The schedule is 8am-4:30pm with two 10-minute breaks and a 30-minute lunch at 12pm.
• Shifts will begin in October/November and conclude December 23rd, 2024.