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FAQ

All your questions answered, plus everything else you need to know about Clayton & Crume.

All your questions answered, plus everything else you need to know about Clayton & Crume.

Orders & Shipping

Please allow 3-5 days for your order to ship. In certain cases & peak seasons, we may extend to 7-10 day shipping. Should you need an item within a specific time frame, please don’t hesitate to let us know!

Absolutely. Tracking information for your order is sent via email once the order leaves our workshop.

Yes; we love helping you customize your order! We're happy to offer complimentary monogramming on all of our handmade goods.

We offer both e-Gift Cards and physical Gift Cards.

Returns & Exchanges

Yes. We offer 30 day exchanges and/or returns on any unused, non-monogrammed products. Please give us a call (502) 785-6565 or send us an email at support@claytonandcrume.com to notify us of your wish to exchange/return your order.

Corporate & Wholesale

Our wholesale team is ready to help with your employee appreciation or client gifts! Please send us a message via our contact form and we'll be in touch shortly.

Please view our wholesale page for more information.

Retail

We are constantly evaluating opportunities to offer our products in strong markets that best serve our customers. Keep your eyes peeled for additional information– and be sure you are subscribed to our emails for exciting announcements.

Yes! Our Flagship retail store, affectionately known as “Shelby Street Chapel” is available to rent for private events including weddings, corporate meetings, holiday parties, graduation/retirement celebrations & more. For more information, please reach out to our Events team — events@claytonandcrume.com .

Product

We take immense pride in the quality and origin of the leather we use in all Clayton & Crume products. Sourcing only from the most esteemed and time-tested tanneries in the USA, Italy and Mexico, we are able to ensure the utmost quality in every finished good that bears the Clayton & Crume name.

At C&C, we take pride in handcrafting our goods with the highest quality and most durable leather. Full-grain leather is the real deal, the best you can get.

Full-grain leather is the outermost layer of the hide that has tightly interwoven fibers that keep it strong. As you progress through the leather hide and cut off slices, you end up with progressively weaker leather. That’s why it’s important to use the outermost part of the hide when making leather goods – it promises longevity and durability.

After tanneries split a hide, the Full-grain goes on to people like us, but there’s still leather remaining. They take that leather and smear rubber, glue, and dyes over the surface to make it appear polished. In fact, they have a name for it. They call it “genuine leather.”

Ever buy a belt to only see it chip, tear, and fall apart after only a couple wears? While “genuine leather” is genuinely leather, it’s the weakest grain of the hide and finished with those dyes and glues we mentioned before.

Genuine leather is a marketing term - that's all. If they could tell you it’s Full-grain, they would.

Proudly handcrafting all of our goods with Full-grain leather.

Solid brass, no exceptions. A belt is only as good as the buckle and rivets that hold it together, and we are steadfast in our loyalty to the durability, the aesthetic, and the time-worn patina that our exclusively solid brass hardware provides.

Full-grain leather is tough in nature, making it the best quality to craft leather goods from. Surface scratches can occur but the oils within will buff these out overtime. If you’d like to speed up the process, our leather conditioner can be applied with a soft cloth to buff out the surface scratches or gouges.

Full-grain leather is not altered or chemically corrected – natural markings are quite common, such as scars, scratches, insect bites, and stretch marks.

These characteristics differ from the polished appearance of genuine leather, which is chemically treated, bonded and glued together. The imperfections in full-grain hides are a testament to the authenticity and quality of the leather.

Here’s What To Look For:

Scars, Scratches, and Stretch Marks

Full-grain leather often reveals scars and scratches on the hide. These markings should not be mistaken as defects, but rather one-of-a-kind characteristics in each good we handcraft.

Patina: Full-grain leather doesn’t break– it breaks in. After years of typical wear and tear, Full-grain leather develops a soft sheen that appears deeper in both color and character.

Color Variance: No two full-grain hides are identical in shade, and we believe that’s what makes our goods so unique.

Authenticity isn’t man made and neither is durable leather. These natural characteristics aren’t flaws — they’re an indication of superior quality leather. We will always commit to crafting with full-grain leather to create goods built to last a lifetime.

We have an ever-growing team in our Louisville, KY workshop that takes pride in producing the majority of goods that you see on our website. We also collaborate with partner workshops, both domestic and abroad, in order to bring new and exciting goods to the C&C lineup.

When you buy from us, you're not just buying a product – you're buying our commitment that whatever you walk away with that day is going to last and will be cherished for years.

If you’re not happy, our customer support team can assist with any issues you may have. Please reach out to support@claytonandcrume.com