Retail Sales Associate (Austin)

Who we are

Clayton & Crume is a leather goods and lifestyle brand based in Louisville, KY. Founded in a college dorm room in 2012, our company has been built upon the values of hard work, quality goods, and honest treatment of customers. We pride ourselves in our team-fueled mission to become a nationwide brand that is synonymous with what is tested and lasting.

Having grown our brand through word-of-mouth advertising and in-person sales, we know the importance of connecting with customers and sharing our goods firsthand. In November of 2019, we launched our flagship retail shop in Louisville to provide a physical representation and home to our brand. We are searching for full-time and part-time Retail Sales Associates to join our Retail Team.

Where you’ll fit in

Clayton & Crume was founded on a desire to put the customer first in everything we do. As a Retail Sales Associate, you will interact directly with customers and serve as an advocate and brand ambassador for Clayton & Crume. It will be your responsibility that every person who comes into our store has an excellent experience and walks away with an appreciation of our brand. 

What you’ll be responsible for

• Collaborate with the General Manager to develop and implement strategic action plans that drive business growth and surpass sales targets.

• Translate store goals and KPIs into actionable strategies for the team, and communicate progress regularly to ensure alignment and accountability.

• Foster a culture of clienteling by coaching team members to build authentic, lasting customer relationships and maintain a strong client book.

• Lead regular product knowledge and brand immersion sessions to ensure the team is confident and informed in selling our full assortment.

• Implement structured development plans for team members, conduct regular performance check-ins, and identify opportunities for individual and team growth.

• Oversee daily store operations, including inventory management, merchandising, and maintaining visual presentation standards that reflect our brand.

• Act as a key contact for escalated customer service issues, ensuring all concerns are handled with care, empathy, and professionalism.

• Execute opening and closing procedures, while managing operational tasks throughout peak business hours.

• Inspire and guide team members to achieve individual and team sales and service goals through consistent coaching and motivation.

• Take ownership of a specific area of the business—such as product training, events, or clienteling—and lead initiatives that deliver clear, measurable results.

• Monitor sales trends, analyze store and associate performance data, and communicate insights and opportunities for improvement to leadership.

• Collaborate cross-functionally with product development, marketing, production and home office teams to support brand initiatives, promotions, and store events.

• Manage weekly scheduling to ensure appropriate coverage and maximize productivity during all business hours.

• Partner with the General Manager to plan and execute in-store events, brand activations, and private shopping experiences that build community and drive traffic.

• Maintain a clean, well-organized, and visually appealing retail environment aligned with brand standards and customer expectations.

• Proactively identify operational inefficiencies or customer pain points, and implement solutions that improve team workflow and overall customer satisfaction.

What we’ll love about you

• Your enthusiasm for delivering an exceptional customer experience

• Your composed demeanor in the face of challenges and unforeseen circumstances

• Your self-motivated work ethic and leadership skills

• Your ability to effectively manage store operations

• Your proactive nature and planning skills

• Your strong sales sensibilities and KPI accountability

• Your keen understanding of the Clayton & Crume brand, mission, and customer

• Your capacity to manage multiple projects and adjust to frequently changing priorities

• Your reliability, professionalism, punctuality, and business acumen

• Your thorough attention to detail

• Your flexibility and commitment to go above and beyond in your work

What you’ll bring to the table

• Two (2+) years of retail leadership experience as an Assistant or Store Manager

• Strong interpersonal, communication, and follow-through skills

• Exceptional organizational and time-management skills

• Demonstrated ability to lead, develop, and empower a large team

• Previous store volume responsibility of $2 million or more

• Clear understanding of sales metrics, KPIs, and operational success drivers

• Fresh, exciting ideas for our retail strategy

• Motivated, self-starter mentality

What you’ll love about us

• We’re an ambitious, driven, fun-loving team that is dedicated to growing a brand we proudly stand behind. We offer the opportunity for you to contribute your talents as a key member of our Retail Team and look forward to providing you with a platform for growing the reach of the Clayton & Crume brand.

• We provide 2 weeks PTO with additional weeks earned based on service.

• We offer health, dental, and vision insurance, along with a fully vested 401(k) match after one year of service.

• We love sharing our products, so we encourage our team to put our handcrafted leather goods to use. We also offer exclusive friends and family pricing.

• We are a group that prioritizes philanthropy through our involvement in local partnerships and charitable causes.

• We love to celebrate our Kentucky heritage and regularly host events with our partners in the bourbon, tourism, and horse racing industries.

Job Details

• This position must be available on weekends. Hours will vary based on business needs. There will be opportunities to pick up additional hours during the busy holiday season.
• Please contact retail@claytonandcrume.com with your resume.

AAP/EEO Statement

Clayton & Crume does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.